Privacy Policy
Eskrow is a companion app for trading Pokémon in Pokémon HOME. It helps you catalog your Pokémon, list what you have and want, get matched with other trainers, and chat to arrange a trade. This policy explains what information we collect, how we use it, who we share it with, and the choices you have.
Eskrow is an independent project and is not affiliated with, endorsed by, or sponsored by Nintendo, The Pokémon Company, or Game Freak. "Pokémon" and "Pokémon HOME" are trademarks of their respective owners.
Information we collect
Account information
- Email address, when you sign in. You can sign in with Google or with an email and password.
- A Google account identifier if you choose Google Sign-In.
- An internal account ID we generate to identify your account.
Profile and activity
- A display name (trainer name) you choose. This is shown publicly to other users.
- Your trade reputation: counts of confirmed trades and positive or negative ratings.
- A last active timestamp, shown to other users as a presence indicator (for example "active recently").
- Your notification preferences and per-user block list.
Trade content you create
- Your Pokémon inventory: details such as species, form, level, nature, ability, moves, and other attributes you add.
- Screenshots from Pokémon HOME that you upload as proof of ownership. These may contain in-game information such as a trainer name and ID number.
- Your listings and wishlist: which Pokémon you are offering and seeking. Active listings are public.
- Your Pokémon HOME friend code, if you choose to save it. It is kept private to your account and is only revealed when you choose to send it in a chat.
Messages
- Chat messages, images, and shared Pokémon you exchange with a trade partner. Chat is visible to the two participants in a trade thread.
Trades, ratings, and reports
- Records of completed trades and the ratings you give or receive.
- Reports you file about other users or messages, including the reported message and a small amount of surrounding chat context, which we capture as evidence for moderation.
Device and technical information
- A push notification token for your device, if you enable notifications, so we can deliver alerts.
- Crash and error diagnostics (such as an error message and technical stack trace) when the app encounters a problem, to help us fix bugs.
- Basic technical data needed to operate the service securely, such as information used for rate limiting and abuse prevention.
- App usage analytics via Google Analytics for Firebase: which screens are viewed, how long the app is used, and key in-app actions (such as publishing a listing or completing a trade), along with general device information. This is collected under a pseudonymous identifier, is not used for advertising, and helps us understand how the app is used so we can improve it.
Analytics and advertising measurement on this website
This marketing website (eskrow.app) uses third-party analytics and advertising measurement services to count visits, understand where visitors come from (for example a search engine, a link, or one of our ads), and see whether they tap through to the App Store or Google Play. These services may set cookies and collect general device and usage information under a pseudonymous identifier, and they share that activity with the providers, who use it to report on traffic and ad performance. This does not identify you to us by name, and it runs only on this website, never inside the Eskrow app. You can block it with any ad blocker or browser tracking protection, and the site works normally without it.
How we use your information
- To provide core features: cataloging your Pokémon, creating listings, matching you with trainers, and enabling chat.
- To read the details from the Pokémon HOME screenshots you upload, so your inventory can be filled in for you.
- To display your public profile (display name, reputation, presence) to other trainers.
- To send notifications you have enabled.
- To keep the service safe: screening uploaded images for inappropriate content, reviewing reports, and acting on abuse.
- To diagnose crashes, prevent abuse, and improve the app.
Image processing and automated analysis
When you upload a Pokémon HOME screenshot, we send it to an image-safety service to check that the image is not inappropriate, and to an AI processing provider to read the Pokémon details from the image so we can fill in your inventory. Images you send in chat are screened for inappropriate content before they are delivered. When you file a report, the reported message text and a small amount of context may be sent to an AI processing provider to help prioritize moderation. These providers process this data on our behalf to deliver these features.
What other users can see
- Your display name, reputation, and presence are visible to other users.
- Your active listings (and any proof images attached to them) are publicly viewable in the trade feed.
- People you chat with can see your messages and anything you choose to share, including your friend code if you send it.
Your inventory, wishlist, saved friend code, email, and block list are private to your account unless you choose to share or list them.
How we share information
We do not sell your personal information. We share information only as described here:
| Recipient | Purpose |
|---|---|
| Cloud infrastructure providers | Hosting, database, file storage, image screening, and push notifications. |
| AI processing providers | Reading Pokémon details from uploaded screenshots, and prioritizing moderation reports. |
| Other users | Your public profile, active listings, and the messages you send to a trade partner. |
| Legal and safety | When required by law, or to investigate or prevent fraud, abuse, or harm. |
Data retention
We keep your information for as long as your account is active and as needed to provide the service. Some records, such as completed trades, ratings, and moderation reports, are retained for integrity and safety even after a related message or item is removed. If you delete your account, we delete or de-identify your personal information, except where we are required to keep it for legal, security, or fraud-prevention reasons.
We also keep encrypted backups so the service can be recovered after data loss. Information you delete stays in those backups until they expire, which takes up to 100 days.
Your choices and rights
- Edit your profile and update your display name, friend code, and notification preferences in the app.
- Block users to stop further contact.
- Manage notifications in the app and in your device settings.
- Delete your account, which removes your personal data subject to the retention note above.
- Depending on where you live, you may have rights to access, correct, delete, or port your data. Contact us to make a request.
Security
Data is encrypted in transit and at rest by our infrastructure provider, and access to your private data is controlled by security rules. No method of transmission or storage is fully secure, but we work to protect your information.
Children
Eskrow is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will remove it.
International users
Eskrow is operated using infrastructure that may process and store data in the United States and other countries. By using the app, you understand your information may be processed in locations with different data protection laws than your own.
Changes to this policy
We may update this policy from time to time. We will revise the "Last updated" date above and, where appropriate, provide additional notice.
Contact
Questions about this policy or your data? Contact us at privacy@eskrow.app.